Privacy Policy.

This Privacy Policy explains how Jones Home Services LLC ("Jones Home Services", "we", "us", or "our") collects, uses, and protects your information when you visit this website (the "Site"), submit an inquiry through our contact form, or engage with our services. By using the Site or providing your information, you agree to the practices described below.

1. Information We Collect

We collect only the information you voluntarily provide and the minimum technical data needed to operate the Site. Specifically:

• Contact details you submit through our forms or by phone or email: name, mobile and/or landline phone number, email address, and property address.
• Project information you share to help us prepare an estimate: service requested, project notes, photos, insurance claim details, and similar.
• SMS opt-in records: the date and method by which you consented to receive text messages from us.
• Technical data collected automatically by our hosting provider (Netlify): IP address, browser type, pages visited, and timestamps. Used solely to operate and secure the Site.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and provide free estimates or inspections.
• Schedule appointments and coordinate work on your roof.
• Send project-related communications (estimates, updates, follow-ups) by phone, text, or email.
• Register applicable manufacturer warranties on your behalf.
• Maintain records of completed work for warranty and accounting purposes.
• Comply with legal, tax, and insurance obligations.

3. Your Mobile Information and SMS Consent

Jones Home Services does not sell, rent, share, or otherwise transfer mobile phone numbers, SMS opt-in data, or text-messaging consent records to third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely to facilitate communications related to your inquiry and any roofing services we provide. This restriction does not limit our use of trusted service providers that process messages on our behalf and are bound by their own privacy commitments.

For full details on how SMS messaging works (including HELP, STOP, message frequency, and data rates), see our Terms of Service.

4. Sharing with Third Parties

We share information only when it is necessary to deliver the service you've requested or to comply with law. Specifically:

• Service providers that help us operate the business, including Netlify (web hosting and form processing) and our email provider. These providers are contractually limited to processing information on our behalf.
• Insurance carriers and adjusters when you've authorized us to assist with an insurance claim on your property.
• Material manufacturers (such as Atlas Roofing) when registering product warranties on your behalf.
• Subcontractors we engage to perform portions of the work, who are required to maintain the same level of confidentiality.
• Legal compliance: when required by subpoena, court order, or applicable law.

We do not sell your personal information. We do not share your information for cross-context behavioral advertising.

5. Cookies and Tracking

The Site uses minimal first-party cookies and standard server logs needed to operate and secure the Site. We do not use cross-site tracking pixels or advertising trackers. If we add analytics in the future, this Privacy Policy will be updated to disclose it.

6. Data Retention

We retain your contact and project information for as long as needed to provide our services, honor warranties, and comply with our legal and tax obligations. Records related to completed roofing work are typically retained for the duration of the applicable warranty plus seven (7) years. You may request earlier deletion of your information; we will do so where legally permissible (see Section 8).

7. How We Protect Your Information

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS) for the Site, access controls on our internal systems, and contractual confidentiality with service providers. No method of transmission or storage is 100% secure, but we work hard to protect your data and will notify affected individuals in the event of a material breach as required by law.

8. Your Rights and Choices

• Opt out of SMS: reply STOP to any message at any time.
• Opt out of calls: tell us during a call, or email office@joneshomeservicesllc.com and request to be added to our internal do-not-call list.
• Access, correct, or delete your personal information by emailing us at the address above. We will respond within a reasonable timeframe consistent with applicable law.
• Withdraw consent for marketing communications at any time without affecting our ability to communicate about your active project.

9. Children's Privacy

Our Site and services are directed to property owners and decision-makers, not children. We do not knowingly collect personal information from anyone under thirteen (13). If you believe a child has provided information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the "Last updated" date above. Your continued use of the Site or our services after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

Questions about this Privacy Policy or about how we handle your information?

See also: Terms of Service